Having a little time and questioning a lot of things, we strove on designing the MVP for the customer app. The deeper we tried to understand the problems, the more we had questions and ideas. Priorities and strategies were becoming vital in that phase. We determined to meticulously work only on specific features that support the customer's main journey.

Customers use the mobile app to book, find couriers around them, pick up the item and deliver it. It seems pretty straight-forward, yet it wasn't that simple to pinpoint the actual needs, pain points and make sure the experience we provide on each journey is on point. Through numerous iterations, we refined the experience on the booking journey based on feedback from customers once they finished their delivery.

Designing a mobile app for couriers was a unique experience for me. I think it was the first time for me designing mostly for people with low-tech. I was made several times not to believe that there were several user interfaces that should generally be used but failed to understand by them.

The app is pretty much simple. It does a job for couriers to receiver orders, follow the steps and confirm the status in each step. The challenging part was making sure that every part of the interface is easy and fast to understand. Empathy was our currency.

Etobee creates a partnership with logistics companies to enable their couriers for getting orders from our platform. Within the partnership, we provide a web-based application called Transport Management System (TMS) for them to control and monitor orders, couriers, and income.